Our website design process involves the following steps:
1. Initial consultation to understand your needs.
2. Planning and strategy development.
3. Design mockups and approval.
4. Development and coding.
5. Testing and quality assurance.
6. Launch and post-launch support.
We offer promotional videos, explainer videos, social media videos, corporate videos, and more, handling everything from basic edits to complex post-production tasks.
Absolutely! We can work with raw footage provided by clients to create polished, professional videos that meet your specific requirements.
We occasionally offer discounts and promotions. Follow us on social media and subscribe to our newsletter to stay updated on our latest offers.
Payment
We accept various payment methods including credit/debit cards, bank transfers, and online payment gateways. Specific payment details will be provided during the project agreement process.
Yes, we typically require a deposit to begin work on a project. The deposit amount and payment schedule will be outlined in the project agreement
Yes, we offer flexible payment plans to accommodate different budgets and project scopes. Contact us to discuss the best payment plan for your project needs.
Our refund policy is project-specific and will be detailed in the project agreement. Generally, refunds are considered on a case-by-case basis depending on the project stage and work completed.
Support
Yes, we provide post-launch support to ensure your website functions smoothly and remains up-to-date. This includes troubleshooting, updates, and minor changes as needed.
We offer a variety of maintenance services such as regular updates, security checks, performance optimization, content updates, and backup management. Our maintenance packages are designed to keep your digital assets in top condition.
If you encounter any issues, you can reach out to our support team via email at bigberrytechs@gmail.com or call our support line at +1 (646) 828-8459. We are committed to providing prompt assistance.
Our support team is available 24/7. For urgent issues outside of these hours, please use our emergency contact options provided in your project agreement.
Yes, we offer training sessions to help you manage your website and other digital tools. These sessions can be customized to your specific needs and can be conducted in-person or remotely.
